Refund policy

Effective Date: 7/31/2025

1. All Sales Are Final

Due to the limited-run and made-to-order nature of our products, Sub Urban does not accept returns, refunds, or exchanges under any circumstances, unless otherwise required by law.

By purchasing from Sub Urban, you acknowledge and agree that:

  • All sales are final at the time of checkout.

  • No cancellations or modifications can be made once the order is placed.

  • You are responsible for verifying all order details, including product, size, and shipping information.

2. Exceptions for Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [suburbanclothesllc@gmail.com] with:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

If Sub Urban determines that the item was received in a defective or incorrect condition, a replacement or appropriate resolution may be offered at our discretion.

3. Shipping Issues

Sub Urban is not responsible for:

  • Lost or stolen packages once marked as "delivered" by the carrier

  • Delays caused by shipping providers or customs

  • Incorrect addresses provided by the customer

Please verify your shipping address carefully before placing your order.

4. Acknowledgment

By placing an order with Sub Urban, you confirm that you have read, understood, and agreed to this Refund & Return Policy. This policy is in place to support our commitment to intentional production, limited drops, and a sustainable business model.